Get in touch with us if you have any questions! We are available to assist you Monday through Thursday from 8:30 am to 4:30 pm (PT).
How long will it take for my items to arrive?
For standard delivery web orders, with product in stock at our Carlsbad, CA warehouse, our goal is to ship your purchase within 2 business days. For Standard Ground shipments, most orders are delivered within 5-7 business days. We also offer 2nd Day or Overnight shipping for faster delivery on select items.
Which shipping carriers do you use?
We ship most orders via FedEx. We ask that you inspect your delivery upon its arrival. Required signature has been waived from our shipments for your convenience, but please contact us if you would like this added to your shipment for no additional charge. If you have any questions about how your items will be shipped and delivered, please call our Client Services team at (866) 623-6826 or email us at shop@maisonmarigold.com
Where can I find details on shipping information?
More detailed information on our shipping policy can be found here.
How do you calculate your shipping and handling charges?
Shipping rates are calculated based on the price total of the merchandise in your cart, and handling fees are included. As closely as possible, our shipping rates are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping is calculated on your order, our Client Services team will be happy to assist you. Please feel free to contact us at shop@maisonmarigold.com or call us at (866) 623-6826
We are available to assist you Monday through Thursday from 8:30 am to 4:30 pm (PT).
What is your return policy?
Returns are accepted within 14 days of receipt of purchase.
Maison Marigold - ATTN: Returns
6211 Yarrow Dr. - Suite A - Carlsbad, CA 92011
Please see our Refund Policy here
How long does my refund take?
Refunds for online orders are generally processed within 1-2 weeks of your returned merchandise arriving back at our warehouse. Since all our online orders require credit cards as the method of payment, your refund will be issued as a credit back to the same card used to make the original purchase.
How do I cancel my order completely?
Online orders may be changed and canceled within 24 hours of submitting the order. We regret that we are not able to modify or cancel orders for in-stock merchandise once they have been passed through fulfillment after 24 hours. When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. If we are unable to cancel your order, you may always return your order to us for a full refund of the merchandise value.
In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Client Services team to inquire about canceling or changing an order that's already been placed, please call us at (866) 623-6826 or email us at shop@maisonmarigold.com. We are available to assist you Monday through Thursday from 8:30 am to 4:30 pm (PT).
How do I know that you received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent as well, provided that we have an accurate email address.
How do I know if my items are available for immediate shipment?
If the item is not in stock, our client services team will reach out to you immediately with an estimated stock date, and an option to backorder or cancel. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we'll strive to fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.
What if an item is on backorder?
We make every effort to display the most current and accurate product inventory information. Occasionally, if we have had an unexpectedly high demand for an item and it is not available for immediate shipment, we will notify you directly with an estimated restock date.
How do I ship to an address other than my billing address?
Simply enter the desired destination on the shipping information page at checkout.
Will I receive all the items in my order at the same time?
We ship your items as they are available. If all of the items on your order are in stock and ready to ship, you will receive them at the same time. If an item is back ordered or delayed, it will ship separately, at no extra charge.
How do I use a promo code?
Enter the promo code during checkout in the order details area to receive a discount on your order. Not applicable to previous purchases. Only one promo code per purchase; not combinable with any other offers or resale codes. Shipping and handling charges still apply. Limited time only.
Do you ship overseas?
Yes, we ship worldwide.
Why are orders shipped in California taxed?
Maison Marigold maintains an office in Carlsbad, California. Our physical presence in California requires us to collect sales tax on behalf of the state. State laws require sales tax to be collected according to the address where the merchandise is shipped.
When is my credit card charged?
When you place your order online, your credit card is charged once the order is processed. The funds are withdrawn from your account once the order is shipped. If an order that you placed is subsequently canceled and not shipped, any charges will be refunded, and funds should be made available to you again within 2-5 days, depending on your bank’s policies.
Which credit cards do you accept?
Maison Marigold accepts Visa, MasterCard, Discover and American Express.
Is my credit card information secure?
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.
How do I place a gift order?
During online checkout, you may enter the gift recipient's address in the shipping address fields. From there, you can also include a gift message; simply enter your message in the form provided on the address page at checkout. Your message will be printed on a signature Maison Marigold note card (not the packing slip) and enclosed with the order. Price tickets will be removed.
How should I handle returning a gift?
Please see our Return Policy for details regarding gift returns.
How do I purchase a gift card?
Gift cards are available for purchase here online. A gift message may also be included, simply specify your message at checkout.
How do I redeem a gift card?
To redeem a gift card online, simply enter the gift card code in the field provided in checkout. Your gift card total will be applied as a method of payment to your merchandise total. You will be required to submit an alternate method of payment at checkout if there is any balance remaining over and above the gift certificate amount. Alternatively, you can place an order over the phone by contacting our Client Services team at (866) 623-6826 between the hours of 8:30 am – 4:30 pm PT. You can also email us at shop@maisonmarigold.com at any time.
How do I wash my item?
Please follow the wash instructions on the tag of your garment or items.
For clothing: Machine wash cold, line dry in shade, warm iron. Do not dry clean, do not bleach.
For pillow cases: Machine wash cold, line dry in shade, warm iron. Do not dry clean, do not bleach.
How do I change my email address for marketing?
Update your personal information on your accounts page, or email shop@maisonmarigold.com. You may also call us at (866) 623-6826 between the hours of 8:30 am – 4:30 pm PT. If you don't yet have an account with us, register here. If you are a returning customer having trouble accessing your account, try resetting your password.
Will you share my email address with others?
No, we keep all email addresses private. How do I unsubscribe from your email list? You can change your email preferences here.
How do I change my email preferences?
You can unsubscribe from our email list anytime via the link in the footer of any of our marketing emails. You will still get order and transactional notifications. (It won’t be as much fun without you, but can always come back!)
Have questions?
Get in touch with us if you have any questions! We are available to assist you Monday through Thursday from 8:30 am to 4:30 pm (PT).